Frequently Asked Questions
Question? We have the Answer
At Provision Insurance Group, we do our best to make buying insurance as clear and simple as possible. However, questions still come up. Below, please find answers to some of the most common questions we’re asked:
What types of insurance do you offer?
Even if your insurance needs are more specialized, we’ll get you covered. Whatever the product line, from specialty vehicle insurance like motorcycle, boat and RV, to luxury items and even events – we’ll source and compare coverage from dozens of companies to find you the very best rates.
Why should I choose an independent insurance agency?
We’re different! Provision Insurance Group has contracts with 20+ insurance carriers, allowing us to quote your business amongst the most competitive companies in the market.
How do I contact you?
Customer Service: 833-422-5701
Provision Insurance Group – Detroit
30200 Telegraph Road, Suite 350
Bingham Farms, MI 48025
Provision Insurance Group – San Diego
8445 Camino Santa Fe, Suite 204
San Diego, CA 92121
Are you hiring?
Yes! We’re always looking for the industry’s best to join our team. If you’re a problem solver with a great attitude, a strong work ethic and a passion for success, we want to work with you.
Please view and apply to our open positions today!
What is your fee?
Call 833-422-5701 today for a quote, contact one of our agents directly or
How do I get an insurance quote?
Our business is finding you the right insurance at the right price.
Call 833-422-5701 today, contact one of our agents directly or
Do I have to come into your office?
Everything can be done over the phone and online, but if you prefer, we always welcome customers at both of our office locations by appointment!
Do I pay you or the carrier?
You pay the carrier directly. Automatic payments can be set up at the time of purchase (and it can provide a discount!).
How do I change my current policy?
Please get in touch with us. We want to make sure you have the coverage you need at the best price.
Our team is here for you when you need to make changes to your current policy.
What is an umbrella policy?
An umbrella policy offers excess liability coverage that sits over top of all other products/policies to guard against catastrophic liability losses.
What happens when my policy term comes to an end?
30 days prior to your renewal date, the insurance carrier will send out updated documents with ID cards, premium and billing information. If we notice an increase, the agent will shop your renewal and let the policyholder know!
When switching to Provision, will you cancel my existing policy or do I have to?
Upon switching to Provision Insurance Group, you will have to cancel your prior policy as we can’t do that on your behalf. Often a signature will be required on a cancellation form sent by your prior carrier.
How do you come up with the replacement cost for my home?
Each carrier uses an RCE (replacement cost estimator) which the agent keys in pertinent information about your home such as, year built, square footage, building materials and style.
Where can I find my current declarations pages, and what are those?
Please ask your current insurance carrier or agent. They can provide your declarations page which is a summary of your coverages.
How do I make a claim?
Please contact your insurance carrier directly if you have a claim and they will advise you on the best plan of action.
However, if you have any questions, we are happy to help you through the process. Give us a call at 833-422-5701.
Want to work with us? We're hiring!
What our clients are saying
Provision's online reviews reflect our growing national reputation of excellence built by consistently providing great coverage, great rates, and stellar customer service.
Metro Detroit Office
30200 Telegraph Rd, Suite 350
Bingham Farms, MI 48025
Grand Rapids Office
2900 Charlevoix Dr SE, Suite 360
Grand Rapids, MI 49546